Quadro SW-Version 4.1.x Guia de Instalação descarregar pdf (Página 39)

QuadroISDN Manual II: Administrator's Guide Administrator’s Menus

QuadroISDN; SW Version 4.1.x 39

To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the

Quadro ISDN trunk (the ISDN trunk should be previously routed to the Auto Attendant from the

ISDN Settings page) from the global PSTN network.

Let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call Back destination. By

answering the incoming call the PSTN party will be connected to the Auto Attendant menu.

Remote Call Back

The Remote Call Back Configuration service is used by authorized PSTN caller to configure or reconfigure by an authorized PSTN caller using a

phone and calling to the Quadro's Auto Attendant. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto

Attendant: Permanent Call Back and Non-Permanent Call Back.

Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in

Authorized Phones Database for the trusted user.

Permanent Call Back service allows the callers registered in the Authorized Phones Database to create a new trusted PSTN Caller with Call Back

enabled. They can also modify the Call Back destination of an existing PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN

number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller can use the *6 code (see Feature Codes)

to create a new trusted PSTN Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones

Database.

Entering the Permanent Call Back reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password

for the Quadro's extension that is used as login extension in Call Back settings. After entering the login successfully the PSTN callers should follow

the voice instructions for configuring a new entry or reconfiguring the existing entry in Authorized Phone database.

When the system accepts the settings, the corresponding entry will be logged to the Authorized Phones Database. The detected PSTN caller

address must correspond to the one applied by the caller, the ISDN trunk must be available on the Quadro, there must be network connectivity and

the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back

destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be reconnected to the

Quadro's Auto Attendant.

Non-Permanent Call Back configuration service allows the trusted caller to organize one-time Call Back to the defined PSTN destination. In this

situation, no entry will be logged to the Authorized Phones Database.

By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller is able to use

the *5 menu (see Feature Codes) to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.

The system will ask the caller to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension

in the Call Back settings. After successful login, the PSTN caller should follow the voice instructions for reconfiguring the existing entry in Authorized

Phone database.

The detected PSTN caller address must correspond to the one applied by the caller, the ISDN trunk must be available on the Quadro, there must be

network connectivity and the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the

defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be

reconnected to the Quadro's Auto Attendant.

Upload Universal Extension Recordings

The Upload Universal Extension Recordings are to be defined by the Quadro administrator and will be present instead of the default voice

messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.

The following system messages can be uploaded from this page:

• Incoming call blocking - played when a blocked user calls the extension

• Outgoing call blocking – played when extension dials a blocked destination

The Upload Universal Extension Recordings page consists of

a table where the universal voice messages are listed.

An Upload functional link is present for each voice message

recording that is not uploaded in the table and it is used to

upload the custom system message. When a message is

uploaded, the Upload functional link is replaced by Download

and Remove functional links respectively. These are used to

download to the PC and to remove the uploaded system

message.

The Memory Allocation group includes a drop down list used

to specify the Percentage of System Memory for the universal

extension recordings. The maximum value in the drop down list

is equal to the maximum available space for voice messages on

Quadro.

Fig. II-68: Upload Universal Extension Recordings page

Please Note: Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the

handset.

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