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Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 6

Quadro’s Feature Codes

This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These

services are Establishing a Call, PBX Services and Voice Mail Services.

Establishing a call

To make a call, dial the Routing Number.

Routing Numbers and available routes to, from and through Quadro are listed in the Call Routing Table. The Call Routing Table is configured and

managed by Quadro’s Administrator. To receive information about dialing rules, please contact the administrator.

Please Note: You may accelerate establishing a connection by entering a pound (#) sign dialed at the end of the routing number.

Using Quadro’s PBX Services

PBX Services accessible at the dial tone, characterized by beginning with the key



Entering the Voice Mail Services

(see further key codes below)

a

Redialing automatically

If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached.

If you keep the handset lifted, the connection will be established as soon as the called party answers.

A specific beep sound will be heard during the entire auto-redialing period (specified on the Basic Services page). Another beep sound

will be heard if no auto redialing is possible. To stop the auto redialing process, simply lift the handset and hung up again (if you were

keep waiting with the handset lifted, you will need to push the hook button twice on your phone to stop the redialing).

Please Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple

attempts to reach the called destination).

b

Calling back the last caller

If calling back is not possible, you will hear the message “The dialed number doesn’t exist”.

c

Forwarding Management is configured according to the Unconditional Call Forwarding settings for Any Address or Other Addresses

entries in the Caller ID Based Services table. If no unconditional forwarding is configured for All Address/Other Addresses entries, the

system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first. (See further key

codes below.)

e

Alternative Call Park

The service acts as an alternative Call Park dedicated mainly to IP line users, but can also be used by local FXS users. To park the call

using the Alternative Call Park feature, the call should be held first using the appropriate Hold button on the IP Phones (for IP line users)

or by dialing the

key combination (for FXS users). When the call is held,

f

should be dialed to park the call.

Further actions are the same as for the Call Park service shown below.

f

Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the Quadro management

page Do Not Disturb Settings. Incoming calls will be routed to voice mail.

hc

Blocking the last caller

The last caller party will be blocked and added to the table on the management page Incoming Call Blocking, where you may unblock it

later. This service is available for 10 seconds after the call has been terminated.

Attention: Blocking the caller with anonymous caller ID (for example, anonymous@anonymous or similar) will lead to blocking all callers

with an unknown caller address.

hd

Getting the line information

You will hear your line, extension and SIP number.

he

Speed Calling is used to add a new entry to the Speed Calling table. A two digit speed calling code is required followed by the

destination number. In the Speed Calling table, the registered destination will have an Auto call type.

hg

Hot Desking used to login/logout to the public phone with the virtual extension. To login, the extension and the password of the

preconfigured virtual extension are required. After login, the phone becomes a full featured Quadro phone with all supplementary PBX

features available. When logged out, the public phone becomes available for other users to login and the extension which has been last

used on that phone becomes again virtual.

hi

Outgoing Call Blocking used to enable/disable the outgoing call forwarding for certain called number. Any status changes will be

reflected in the Outgoing Call Blocking table for the corresponding extension. If you enable the outgoing call blocking service for the

called number that does not exist in the Outgoing Call Blocking table, the corresponding entry will be automatically created. However,

the entry will not be deleted when you disable it. (See further key codes below.)

hj

Mark the Last Call as Bad

This will mark the last call in the system logs in the specific way and is used for diagnostics purposes only.

ib

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