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Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 134

Administrator’s Additional Features

Incoming Call Blocking and Outgoing Call Blocking

The Incoming Call Blocking and Outgoing Call Blocking pages offer extended features for the administrator to activate incoming/outgoing call

blocking services for certain callers. The users cannot change this information.

For more information on the Call Blocking Settings pages, see the Incoming Call Blocking and Outgoing Call Blocking chapters of the Extensions

Users Guide - Manual III.

The Call Blocking pages accessed from the Caller ID

Based Services table by clicking on the corresponding

address, gives the administrator the option to enable

blocking services which could not be disabled by the users.

Along with the components seen by the user, an additional

Protect this entry checkbox is available in the Call

Blocking - Add Entry pages for administrator access only.

With this checkbox selected, the user will be unable to

deactivate the blocking services configured by the

administrator.

Fig. II-232: Blocking Page for the Administrator

Voice Mail Profiles

When the administrator accesses the Voice Mail Settings of

an extension, there is an additional Voice Mail Profiles link

present that leads to the page where custom voice mail

profiles and their settings can be defined. This link is hidden

for the extension user's access.

The Voice Mail Profiles page is used to define and configure

custom voice mail profiles.

The Voice Mail Profile is a group of most common Voice

Mail Settings which can be saved under a specific name. This

allows you to have several versions of Voice Mail Settings

configurations per extension.

Each Voice Mail Profile may have custom voice mail greeting,

maximum voice mail duration, new voice mail notifications

and ZeroOut settings. The Voice Mail Profiles are activated

based on the call routing rule used to establish a call. This is

limited to the PBX-Voicemail type of calls used for a direct

access to the extension's voice mailbox. The Voice Mail

Profile name should be provided in the Call Routing

wizard

when defining a PBX-Voicemail routing rule. When the rule is

used, caller accesses the called extension's mailbox with the

settings configured in the corresponding voice mail profile.

With this service, you can pre-configure several versions of

Voice Mail Settings and save them as Voice Mail Profiles. For

example, if a call is originated from the PSTN network to the

corresponding extension's voice mailbox, the greeting

message can tell the caller: "You have reached the ...

company, please leave a message." and the maximum voice

mail duration is configured to 15 minutes. This voice mail

profile can be saved as "ForPSTN" and its name should be

defined in the routing rule responsible for incoming PSTN

calls distribution. In parallel to this voice mail profile, there

can be another profile designed for internal PBX calls. It will

play the following voice mail greeting: "Hi, you have reached

Mike's voice mailbox, please drop me a message and I shall

call you back.", the maximum voice mail duration is 5 minutes

and there is a ZeroOut feature configured to call Mike's

cellular phone. This voice mail profile can be saved as

"ForPBX" and its name should be defined in the routing rule

responsible for PBX calls distribution to the local extensions.

Fig. II-233: Voice Mail Settings for the Administrator

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